Frequently Asked Questions
Do you ship outside the United States?
Not at this time — we currently ship exclusively within the United States (all 50 states).
How much does shipping cost?
Shipping is free on orders of $100 or more. Orders under $100 ship for a flat rate of $9.99.
How long will my order take to arrive?
Orders are processed within 1–2 business days, then take 5–8 business days in transit. Total delivery time is typically 6–10 business days.
How do I track my order?
You'll receive a tracking number by email once your order ships. Allow up to 24 hours for tracking details to update.
What is your return policy?
You can return unused items in original packaging within 30 days of delivery. For change-of-mind returns, the customer covers return shipping. If an item arrives damaged, defective, or incorrect, we cover the cost — just contact us within 7 days of delivery.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method.
Can I return a custom-cut or made-to-measure item?
Custom-sized or made-to-measure products are final sale and not eligible for return, unless the item arrives damaged or defective.
How do I know what size to order?
Each product page includes measurements and sizing details. If you're unsure which size is right for your window, email us at support@eratile.com and our team will help.
What payment methods do you accept?
We accept all major credit and debit cards, plus other secure payment options available at checkout.
How can I contact customer support?
Email us at support@eratile.com. Our team responds Monday–Saturday, 9 AM–6 PM (PST), usually within 24–48 business hours.